Shipping & Returns

At Julia's Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward return and exchange policy. We believe that providing this option is essential in ensuring our customers' confidence and trust.
Our team is committed to assisting you throughout the return and exchange process. We aim to make this experience as seamless as possible, allowing you to shop with peace of mind.
 

🛍️ Returns

• You may return any eligible item within 14 days of delivery.

• Items must be unworn, unwashed, and in original condition with tags attached.

• Returns must be initiated within the 14-day window. To start your return, please contact us at juliatrendshop@gmail.com with your order number and reason for return.

🔄 Exchanges

• If you need a different size, color, or style, we’re happy to help you exchange your item.

• Exchanges are also accepted within 14 days of delivery.

• To ensure availability, we recommend requesting your exchange as soon as possible.

🚫 Non-Returnable Items

Please note, the following items are non-returnable:

• Sale or clearance items

• Accessories (for hygiene reasons)

• Gift cards

💸 Refunds

• Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days.

• Shipping costs are non-refundable unless the return is due to our error (e.g. damaged or wrong item sent).

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or sent in error.

• We recommend using a trackable shipping method to ensure your return arrives safely.

If you have any questions, feel free to reach out to our customer service team at juliatrendshop@gmail.com — we’re here to help!

Julia Trend Shop
Fashion That Speaks for You 💖

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